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11 Jan 2019 ... If the customer responds, “No…,” this triggers the sales pitch, “Our solution ... Each of these present an opportunity to drill down, engaging the ...
7 Apr 2020 ... This may not be true for all of us, but for a large portion of the business ... “Many companies train and incentive their sales and marketing teams ...
28 Jan 2020 ... That's the cost of not considering customer experience in a full and integrated way with ... Tell a story about why that number went up or down.
11 Feb 2020 ... From time to time I come across research from outside of the service and experience domain that makes me wonder whether or not the findings ...
20 Apr 2011 ... Customer service is the last stop on the customer-centricity train, not the first. But it's oh so convenient to kick the can down the road to service ...
6 Jul 2020 ... Maybe not. This is where many companies fall short, and this area represents a great opportunity for growth. If you can do a better job of ...
10 Sep 2018 ... ... is to dumb it down to something everyone can understand without thinking: Just make it easy! Am I saying reducing effort is not important?
13 Sep 2016 ... With no precedence for this service channel and a shiny new piece of software ... Not wanting to overwhelm the agents by having them service five customers at ... then they ask the same question again 5 lines down the chat
13 May 2019 ... I do not mean to sit down to program it but have to, at least, order it and work with the person or team that carries it forward. While a website ...
21 Sep 2016 ... Is your organization suffering from silo-itis? If you answered that question with a “yes,” you're absolutely, 110% not alone. Unless your company ...